Last Updated: May 21^st, 2025

CPR Facade Upgrades (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cprfacadeupgrades.com.au/ or engage with our services.

This policy complies with:

• Australia’s Privacy Act 1988 (including APPs)
• EU General Data Protection Regulation (GDPR)

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following personal data:

• Contact Information (Name, Email, Phone, Address) – via forms or quote requests.
• Technical Data (IP Address, Browser Type, Device Information) – via Google Analytics, Facebook Pixel, and LiteSpeed Cache.
• Marketing Preferences – if you subscribe to newsletters or promotions.
• Local Statistics & Session Data – to improve user experience.

2. How We Use Your Data

We use your data for:

• Providing quotes and responding to inquiries.
• Improving our website via Google Analytics, Console, and Facebook Pixel.
• Sending marketing communications (if opted-in).
• Ensuring website security via LiteSpeed Cache.

Legal Basis Under GDPR:

• Consent (for contact forms & marketing).
• Legitimate Interest (for analytics & security).

3. Data Sharing & Third Parties

We do not sell or share your data with external companies. However:

• Service Providers: We use:
  • Google Analytics & Ads (tracking performance).
  • Facebook Pixel (advertising insights).
  • Email Marketing Tools (e.g., Mailchimp, if applicable).
• Legal Compliance: Data may be disclosed if required by law.

4. Data Security & Retention

• Security Measures: SSL encryption, secure servers, restricted internal access.
• Retention Period:
  • Contact data: 12 months (unless service booked).
  • Analytics data: 26 months (Google Analytics default).

5. Your Rights

Under GDPR & Australian Privacy Law, you have the right to:

• Access, correct, or delete your data.
• Withdraw consent (for marketing).
• Lodge a complaint with:
  • OAIC (Australia) – https://www.oaic.gov.au/
  • Your local EU Data Protection Authority.

To exercise these rights, contact us at: info@facadeupgrades.com.au

6. Cookies & Tracking Technologies

We use:

• Essential Cookies (for site functionality).
• Analytics Cookies (Google Analytics, Facebook Pixel).
• Marketing Cookies (if you opt-in).

Managing Cookies:
You can disable non-essential cookies via browser settings, but this may affect website performance.

7. International Data Transfers

As an Australian business, data may be processed by Google/Facebook (U.S.) under GDPR-approved safeguards (e.g., Standard Contractual Clauses).

8. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

For privacy-related questions, contact:
Email: info@facadeupgrades.com.au
Phone: 1800 322 233
Address: 98 Victoria Road North Parramatta NSW 2151